New products and updates
After obtaining hosting with Infomaniak, one of our strong points is the ongoing development of your hosting and the tools provided in this environment.
A website that has been hosted for several years will have the advantage of the same PHP version as a new customer who has just registered the hosting, and this has applied to all our customers since 1996.
This technology also allows us to move your web site to newer servers or servers that are less in demand in a transparent manner, so that we can guarantee you the best quality of service at all times.
05 October 2011
Infomaniak’ terms and conditions updated on 01/09/2011
Our terms and conditions, which you can find at http://www.infomaniak.com, have undergone a few changes, mainly to articles 11 and 13, in which case we will now endeavour to apply the decisions from OECD member countries instead of just restricting ourselves to Swiss legal authorities.
05 October 2011
MySQL slowlogs
In addition to the usual logs that you can find on your FTP space (complete web logs and ftp logs), we now provide a new document that is very useful for enhancing your site: the slowlog. A MySQL slowlog groups queries that take more than 5 seconds to execute. Until now it was only supplied to you in the event of an overload caused by your queries that gave rise to alerts sent to our technical teams. From now on you will be able to find this document directly on the FTP space under the logs folder, one level above /web. Also note that slowlogs are only generated when necessary; if your queries are all made perfectly, then you will never see these files!
05 October 2011
The PHP memory limit changes up to 96Mb using PHP 5.2 and 128Mb using PHP 5.3
We restrict scripts with regard to memory and execution time for reasons of security and performance on shared machines. For example, an infinite loop due to a programming error will take up a huge amount of resources and penalize all the customers who share the same machine.
While the maximum was previously 64MB, you hosting will only be permanently restricted to a maximum of 96MB in memory and 10 seconds in execution time for a script. These settings have been chosen to allow normal operation for most scripts, and shared hosting that runs smoothly and is fair, regardless of whether the site has little traffic or a lot.
You have the option of unblocking these limits temporarily (for one hour) to allow, for example, installation of a CMS that requires more resources for the initial phase. The values will then be 5 minutes for the time limit for execution and 128MB for memory. To do so, go to your admin console, under Tools > Memory and time limit for executing scripts.
You also have the possibility to change up permanently to 128Mb if you transfer your website to a PHP 5.3 server. In that prospect, we highly recommend you read *carefully* the following FAQ before you start any sort of transfer request from your admin console, https://admin.infomaniak.com, under the section Outils ("Tools") and then Migration PHP ("PHP transfer"). All existing scripts aren't yet totally compatible and it is *crucial* that your website be entirely tested before any process is launched. For that, you need to have an Apache server as well as PHP on your own home system, and to install a copy of your website to check that it works perfectly under PHP 5.3.
Where more technical details are concerned, cgiwrap, the wrapper for executing CGI, has been deployed on our shared servers with a new memory limit of 128MB instead of 64MB.
05 October 2011
A completely transformed file manager
The tools that we provide for you are undergoing development! This time it is our file manager, which goes back 10 years and has now undergone a complete overhaul. Similar to conventional FTP client software, it allows you to manage the contents of your hosted sites online:
- browse directories on the disk
- transfer files in both directions
- handle existing files (copy, rename, move ...) and their permissions
- create files
- edit and preview text, php, html files....
This tool is available on your admin console in the FTP > file manager menu or at the address https://admin2.infomaniak.ch/ftp
05 October 2011
7 versions of your site available on the server
It has already been possible to recover the backups of your databases on the server for some time, in a folder dedicated specially to these backups. As from now it is possible to also recover your entire website, 7 versions of it corresponding to the last seven days. Obviously this concerns sites that are still active on our servers (a cancelled site cannot be reinstalled this way). You will find the last 7 backups on your FTP space in the /backups folder above /web.
27 January 2010
Update on our ecological charter
Around 2 years ago, we implemented an ecological charter that included more than 30 very specific commitments ( http://www.infomaniak.ch/ecology/ ) for example:
• using 100% hydroelectric power for all our data centres and offices. • electric-powered company vehicle • bicycles available to our staff when they have to travel around.
Our commitments to reduce our company’s environmental footprint are improved regularly. Here, for example, are two new measures that have come into force this year:
• Our new pension fund for all our staff contributions has been certified as ecological and ethical (www.nest-info.ch ) • We offset CO2 emissions by the company, to include our employees’ transport to their place of work right down to offsetting the CO2 used to manufacture the servers we buy, for example (myclimate certification, http://www.myclimate.org/fr.html )
We invite you to read the pages on our site that describe our company’s project in striving to respect our environment to the maximum.
27 January 2010
Payments by IBAN/SEPA bank transfers
Another long-awaited innovation: we are now able to accept IBAN transfers for settlement of your invoices. Each time an invoice is issued you will find the necessary details in your admin console, under “Administration”, then “Billing”; an “IBAN” link at the bottom of the page will give you the references you should use as well as an 8-letter code which is vital for you to put as the subject for the transfer so that the link between your transfer and your contract can be established automatically. However, this method of payment is not accepted for the first invoice and thus during the registration phase.
27 January 2010
Outsourcing of email for your hosting
From now on it is possible to externalise the email service (MS Exchange or Google Apps for example) while continuing to take advantage of all our other services. In order to do so, just go to the admin console ( http://admin.[sDomaine] ), under the “DNS” menu and use the new link “MX management”. First you can confirm that you do in fact want to manage your email service yourself, then specify the servers where it will be directed. The reverse operation is also possible, needless to say.
23 September 2009
The space for your personal data has been increased from 5 to 40 GB
The 5 GB space allowed for backups for your personal data (accessible from your admin console) has undergone a spectacular increase to 40 GB! 40 GB so you can carry out your personal backups and store your documents securely. This particular space is also available with immediate effect as a network share from your workstation by simply dragging and dropping files between your machine and the secure backup space as if it were a local disk (WebDav). To learn about the convenience this gives you, just take a look at our video guides which will explain how it all works and la prise en main on Windows and on Mac
22 September 2009
The memory for executing your scripts has gone from 48 to 64 MB
The memory allocated for executing your scripts has been boosted from 48 MB to 64MB. This increase will satisfy even scripts consuming the most resources. You can increase this limit to 128 MB at any time from your admin console.
